"The Chautauqua (NY) Symphony was looking for a rare aged quality rosewood 4 octave xylophone that could withstand heavy use every summer. Shannon at Malletshop immediately located the xylo I wanted, had it restored to impeccable condition, had it shipped carefully on the date promised, and was attentive to me from start to finish. My car mechanic and phone company need to learn customer service from Mr. Shannon Wood."
- Tom Blanchard, Chautauqua Symphony Orchestra