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Shipping, Payment & Return Policy Information

Instruments are shipped via UPS, FedEx, LTL Freight or DHL Air and Ocean. All instruments are securely packaged and fully insured. All shipping costs are exclusive of listed instrument sale prices. If you are not happy with an instrument and it is not in the condition stated you can return it within 5 days of receipt for a full refund less all shipping expenses provided it is returned in the same condition in which it was sent out. Buyers are responsible for all incurred shipping costs and must fully insure any returned instrument. Malletshop is not responsible for any unknown issues, damage or misrepresentation of consignment instruments sold on behalf of a seller.

If a deposit is held for a listed instrument, other than a special order or restoration project, and the deposit is returned for any reason, there will be a 20% relisting fee via papyal subtracted from the returned deposit. There is no return deposit allowed on special orders, custom orders or restoration projects. If a purchase agreement signed by both parties is terminated by a buyer, and a deposit has been transacted, buyer will forfeit deposit in full. If The Mallet Shop terminates a purchase agreement, the deposit will be returned in full.

We accept personal checks, money orders, cashier checks, wires and Visa or Mastercard (CC accepted on full purchase price only). A three percent handling fee applies to CC purchases over five thousand and on any listed instrument that is discounted. International payment by wire or certified bank check in US currency only. All currency transacted is in US dollars. Full payment must be received prior to any shipment of an instrument except for schools and universities providing authorized purchase orders.

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We ship worldwide. Our list of international customers is constantly growing as customer base increases. To date we have serviced and shipped instruments to:

  • Australia
  • Austria
  • Canada
  • Columbia
  • Costa Rica
  • Czech Republic
  • Denmark
  • England
  • Finland
  • France
  • Germany
  • Holland
  • Hong Kong
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea
  • Malaysia
  • Mexico
  • New Zealand
  • Norway
  • Peru
  • Romania
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Trinidad
  • Taiwan
  • Turkey
  • United Kingdom
  • United States, including Hawaii
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